Last Updated: June 2026
Data & Privacy

ep789 Privacy Policy — Your Data, Your Rights

This Privacy Policy explains exactly what personal information ep789 collects when you use our platform, why we collect it, how we keep it secure, and what rights you have over your own data as a Pakistan player.

Six Ways ep789 Protects Your Privacy

We take your privacy seriously. Here is what our data practices mean for every player who registers and plays on ep789.

SSL Encryption on All Data

Every page of ep789 is served over HTTPS with SSL encryption. Your login credentials, payment details and personal information are transmitted securely. Data stored on our servers is protected using industry-standard encryption at rest.

No Selling of Personal Data

ep789 does not sell, rent or trade your personal data to advertisers or any unrelated third parties. Your information is only shared with the specific service providers that are necessary to operate the platform — payment processors, KYC verification services and fraud prevention tools.

Purpose-Limited Data Collection

We only collect the information that is genuinely needed to run your account, process transactions in PKR and maintain platform security. We do not collect data beyond what is necessary for these legitimate purposes.

Secure Payment Processing

Deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer and cards are handled through secure, encrypted payment channels. Full card numbers are never stored on ep789 servers — only tokenised references are retained.

Cookie Control in Your Hands

ep789 uses cookies to improve your experience and for analytics. Strictly necessary cookies keep your session active. Optional analytics cookies can be declined without affecting your ability to use the platform. You can manage your cookie preferences at any time.

Clear Retention & Deletion Policy

We retain your data only as long as necessary. Active account data is kept while your account is open. When you close your account, non-essential data is deleted on a rolling schedule. Certain records are kept longer where legally required for fraud prevention or financial reporting.

1 Who We Are

ep789 is an online gaming and sports betting platform accessible at ep789.onl. This Privacy Policy applies to all players who register an account and use any part of the ep789 platform — including sports betting on cricket, PSL, T20 and football, live casino, slot games, the ep789 app and all related services.

When we refer to "ep789", "we", "us" or "our" in this document, we mean the operator of the ep789 platform. When we refer to "you" or "the player", we mean any individual who accesses the platform, registers an account or uses any service provided by ep789.

By registering an ep789 account, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described here. If you do not agree, please do not register or continue using the platform.

2 Data We Collect

ep789 collects personal data in several ways: directly from you when you register or use the platform, automatically through your use of the website and app, and from third-party service providers we work with such as payment processors and identity verification services.

Registration Data

When you create an account, we collect your full name, date of birth, email address, phone number and the country of residence you declare at registration. This information is necessary to create and manage your account and to comply with age verification requirements.

Identity Verification (KYC) Data

Before processing your first withdrawal, ep789 may require you to complete identity verification. This typically involves providing a scanned copy or photo of a valid CNIC (Computerised National Identity Card), proof of address, and in some cases a selfie or live verification check. KYC data is handled with extra care and is used only for identity verification and fraud prevention purposes.

Transaction Data

We record all deposits, withdrawals, bets placed and bonuses claimed on your account. Transaction records include amounts in PKR, timestamps, payment methods used (JazzCash, Easypaisa, Raast, bank transfer, card or other mobile wallet) and the outcome of each transaction. This data is necessary for account management, financial reconciliation and dispute resolution.

Device & Usage Data

When you access ep789 via browser or the ep789 app, we automatically collect certain technical data including your IP address, device type, operating system, browser version, session duration, pages visited and features used. This data is used for platform security, fraud detection and service improvement.

Communications Data

If you contact ep789 support via live chat, email or any other channel, we retain a record of that communication including the content of your message and any attachments you provide. This is used to resolve your query and to improve our support service.

Data Category Examples Primary Purpose
Registration Data Name, email, phone, date of birth Account creation and age verification
KYC / Identity Data CNIC copy, proof of address, selfie Identity verification and fraud prevention
Transaction Data Deposit and withdrawal amounts in PKR, payment method, timestamps Financial records and dispute resolution
Device & Usage Data IP address, device type, browser, session data Security, fraud detection, platform improvement
Communications Data Support chat transcripts, emails Query resolution and service quality
Cookie Data Session tokens, analytics identifiers Session management and usage analytics

3 How We Use Your Data

ep789 uses the personal data we collect strictly for the purposes described in this policy. We do not use your data for purposes that are incompatible with the reason it was originally collected. The main ways we use your data are as follows:

  • Account management: Creating, maintaining and securing your ep789 player account, processing logins and managing your preferences and settings.
  • Transaction processing: Processing PKR deposits via JazzCash, Easypaisa, Raast, bank transfer and cards; processing withdrawal requests; crediting bonuses and promotions to your account.
  • Identity verification: Verifying that you meet the minimum age requirement of 18 years and confirming your identity before processing withdrawals or investigating account queries.
  • Fraud prevention and security: Monitoring account activity for suspicious patterns, detecting duplicate accounts, identifying unauthorised access attempts and protecting the platform against abuse.
  • Customer support: Responding to your queries via live chat or other support channels, resolving disputes and improving the quality of our support service based on past interactions.
  • Platform improvement: Analysing anonymised usage data to understand how players use ep789, which games are most popular, where technical issues occur and how we can improve the overall experience.
  • Responsible Gaming: Monitoring betting and gaming patterns to identify signs of problematic behaviour, enforcing self-exclusion requests and deposit limits, and sending responsible gaming communications where appropriate.
  • Legal compliance: Retaining records as required by applicable financial, anti-money-laundering and data protection obligations.

We do not use your data for unsolicited third-party marketing. Promotional communications from ep789 itself — such as bonus offers and platform updates — are sent only to players who have not opted out of marketing emails. You can unsubscribe from marketing emails at any time via your account settings.

4 Legal Basis for Processing

ep789 processes your personal data on the following legal grounds:

Contractual Necessity

The majority of data processing at ep789 is necessary to fulfil the contract between us — specifically, to operate your account, process transactions in PKR and provide you with access to sports betting, live casino and slot games. Without this processing, we cannot provide the service you have registered for.

Legitimate Interests

We process certain data on the basis of our legitimate interests as a platform operator, where those interests are not overridden by your rights. This includes fraud detection, platform security monitoring, usage analytics for service improvement and responsible gaming monitoring. We take care to ensure this processing is proportionate and does not intrude unnecessarily on your privacy.

Legal Obligation

Certain data processing is required to comply with applicable legal obligations, including the retention of financial transaction records and the processing of identity verification data in connection with anti-money-laundering obligations.

Consent

Where we rely on your consent — for example, for optional analytics cookies or for marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing that took place before withdrawal. Withdrawing consent to marketing emails does not affect your ability to use your ep789 account.

5 Sharing Your Data

ep789 does not sell your personal data. We share data only with trusted third-party service providers who are strictly necessary to the operation of the platform, and only to the extent required for their specific function.

Payment Processors

To process your PKR deposits and withdrawals, we share necessary transaction data with payment service providers including JazzCash, Easypaisa, Raast, bank partners and card payment processors. These providers operate under their own privacy policies and are bound by applicable financial data protection standards.

Identity Verification Providers

When KYC verification is required, your identity documents and personal details are shared with a vetted third-party identity verification service. This provider processes your data solely for the purpose of confirming your identity and age, and is contractually prohibited from using it for any other purpose.

Fraud Detection & Security Services

Certain device and usage data — including IP addresses and session information — may be processed by third-party fraud detection tools that help ep789 identify suspicious activity, prevent duplicate accounts and protect against financial crime. These tools process data on ep789's behalf under strict data processing agreements.

Legal Disclosures

We may disclose personal data to relevant authorities if required to do so by applicable law, court order or in connection with an investigation into suspected fraud, money laundering or other illegal activity. In such cases, we disclose only the minimum data required to comply with the legal obligation.

All third parties that process personal data on ep789's behalf are required to handle that data securely, use it only for the specified purpose and comply with applicable data protection standards. We do not transfer personal data to third parties for their own independent marketing or commercial purposes.

6 Cookies and Tracking Technologies

ep789 uses cookies and similar tracking technologies on the website and in the app to provide a functional, personalised and secure experience. A cookie is a small text file stored on your device by your browser when you visit a website.

Types of Cookies We Use

  • Strictly Necessary Cookies: These are essential for the platform to function. They keep you logged in during your session, maintain your account state and enable secure transactions. These cookies cannot be disabled without breaking core platform functionality.
  • Preference Cookies: These remember your settings such as language preference, display options and responsible gaming preferences so you do not need to reconfigure them on each visit.
  • Analytics Cookies: These collect anonymised data about how players use ep789 — which pages are visited most, how long sessions last and where users encounter problems. This data helps us improve the platform. Analytics cookies are optional and can be declined.
  • Security Cookies: These support fraud detection and platform security functions by helping us identify unusual patterns of access or behaviour that may indicate unauthorised account activity.

Managing Cookies

You can control non-essential cookies through your browser settings or via the cookie preference centre available on the ep789 platform. Declining optional cookies does not prevent you from using any core platform features. Note that strictly necessary cookies cannot be disabled as they are required for your session and account security to function correctly.

7 Data Retention

ep789 retains your personal data only for as long as it is necessary for the purposes described in this policy, or as required by applicable legal obligations.

  • Active account data — retained for the full duration your account remains open, plus a reasonable period after closure to resolve any outstanding queries or disputes.
  • Transaction records — financial transaction data is retained for a minimum of five years after each transaction to meet standard financial record-keeping requirements.
  • KYC / identity documents — retained for the period required by applicable anti-money-laundering obligations, typically five years from the date of verification or account closure, whichever is later.
  • Support communications — chat transcripts and email records are retained for up to two years to support dispute resolution and service quality monitoring.
  • Analytics data — aggregated and anonymised analytics data may be retained indefinitely as it cannot be linked back to an individual player.

When the retention period for a category of data expires, that data is securely deleted or anonymised so it can no longer be linked to your identity. You may request early deletion of your personal data (subject to legal retention obligations) by contacting ep789 support.

8 Your Privacy Rights

As a player registered on ep789, you have a number of rights in relation to the personal data we hold about you. You can exercise any of these rights by contacting ep789 support via live chat.

Right of Access

You can request a copy of all personal data ep789 holds about you. We will provide this within a reasonable timeframe at no charge for standard requests.

Right to Rectification

If any of the personal data we hold is inaccurate or incomplete, you have the right to request a correction. Update basic account details directly in your account settings.

Right to Erasure

You can request deletion of your personal data when it is no longer necessary for the purpose it was collected. Some data must be retained to meet legal obligations.

Right to Object

You can object to processing based on legitimate interests, including profiling for responsible gaming monitoring. We will review and respond to objections on a case-by-case basis.

Right to Restriction

You may request that we restrict processing of your data while a query or complaint is under review, rather than deleting it outright during the investigation period.

Right to Portability

For data you provided directly and that is processed by automated means, you can request a machine-readable export. This is useful if you wish to transfer your data to another service.

9 Security Measures

ep789 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it from unauthorised access, loss, alteration or disclosure.

  • SSL/TLS encryption is applied to all data in transit between your device and ep789 servers.
  • Encryption at rest protects sensitive data — including identity documents and payment references — stored on our systems.
  • Access controls ensure that only authorised personnel with a legitimate need can access player data, and all internal access is logged.
  • Tokenisation is used for payment data — full card numbers are never stored on ep789 servers.
  • Intrusion detection systems monitor our infrastructure for suspicious activity around the clock.
  • Regular security assessments are conducted to identify and remediate vulnerabilities in the platform.

Despite these measures, no online platform can guarantee absolute security. You play an important role in keeping your account safe by using a strong, unique password and not sharing your login details with anyone. If you suspect your account has been compromised, contact ep789 support immediately via live chat.

10 Children's Privacy

ep789 is strictly an adults-only platform for players aged 18 and above. We do not knowingly collect or process personal data from individuals under 18. If you believe a minor has registered an account on ep789, please contact our support team immediately so the account can be investigated and closed.

During registration, all players must confirm that they are 18 or older. ep789 reserves the right to request age verification documents at any time. If an account is found to belong to a minor, it will be closed immediately, any balance will be returned to the original payment source where possible, and no winnings generated on the account will be paid out.

Parents and guardians are encouraged to make use of parental control software to restrict minors' access to online gaming platforms. ep789 supports responsible gaming and the protection of young people from exposure to gambling content.

11 Changes to This Privacy Policy

ep789 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features or applicable legal requirements. When material changes are made, we will notify registered players by email to their registered address and display a notice on the platform. The "Last Updated" date at the top of this page will always reflect the most recent revision.

Your continued use of ep789 following the effective date of any revision constitutes your acceptance of the updated Privacy Policy. If you do not agree with a material change, you should close your account before the change takes effect. We will return any verified, unrestricted real-money balance to your registered payment method upon closure.

We recommend reviewing this page periodically so you are always aware of how your personal data is being handled. For any questions about changes to this policy, please reach out to our support team via live chat.

12 Contact and Data Queries

If you have any questions, concerns or requests regarding this Privacy Policy or the personal data ep789 holds about you, please contact our support team. Our support agents are available 24 hours a day, 7 days a week via live chat on the platform. You can also visit the FAQ page for answers to the most commonly asked questions about accounts, privacy and data.

For data access requests, correction requests or erasure requests, please contact support via live chat and provide your registered account email address so we can locate your records promptly. We aim to respond to all data-related requests within 30 days. Complex requests may take longer, in which case we will inform you of the expected timeline.

Platform email: [email protected] — for general enquiries and privacy-related requests. Please do not send sensitive identity documents by email unless specifically requested by our support team in connection with a verified account query.

Ready to Join ep789? Your Data is Safe With Us

ep789 uses SSL encryption, strict data controls and transparent privacy practices to keep your personal information secure. Create your free account today, deposit in PKR and start playing cricket betting, live casino and slots.

18+ Only — Play Responsibly

ep789 is strictly for adults aged 18 and above. Set a personal deposit budget, take regular breaks and treat gaming as entertainment only. For tools and guidance, visit our Responsible Gaming page. Review our Terms and Conditions for full platform rules.